Golo Game Privacy Policy – How We Handle Your Data

01 Introduction

Golo game takes the privacy of its players seriously. When you create an account, deposit PKR, place a bet on cricket or PSL, spin a slot, or contact our support team, you are sharing personal information with us. This policy is our commitment to being transparent about what that information is, what we do with it, and how we keep it safe.

This Privacy Policy should be read alongside our Terms and Conditions. Together, they form the full agreement between you and golo game regarding how the platform operates and how your personal data is handled. If anything in this document is unclear, please do not hesitate to reach out to our support team before providing us with any personal information.

We do not sell personal data. We do not share it with advertisers. We only share it with service providers who help us operate the platform — and only to the extent necessary for them to do their job. That is the short version. The sections below explain each aspect in full detail.

02 What We Collect

The information golo game collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically by our systems.

Information you provide directly:

• Full name and date of birth — required at registration for identity and age verification.
• Email address and mobile number — used for account communication, verification codes, and support correspondence.
• CNIC or passport details — collected during KYC (Know Your Customer) verification for withdrawal processing and fraud prevention.
• Residential address — required for full account verification.
• Payment method details — such as your JazzCash account number, Easypaisa wallet, Raast ID, or bank account details used for deposits and withdrawals in PKR.

Information generated by your activity:

• Betting history — all sports bets placed, including cricket, PSL, T20 and football markets, bet amounts, odds, and outcomes.
• Casino and game activity — game sessions, stakes, wins, and losses across slots, live casino, bingo, and game lobby titles.
• Deposit and withdrawal records — transaction amounts, timestamps, payment methods, and PKR balances.
• Bonus claims and wagering progress — which promotions you have claimed and how far you are through wagering requirements.
• Customer support conversations — emails, chat transcripts, and any documents you submit to our support team.

Technical information collected automatically:

• IP address and approximate geographical location.
• Device type, operating system, and browser version.
• Session timestamps — when you logged in, how long you played, and when you logged out.
• Cookies and similar tracking technologies — explained in Section 8.

03 How We Use Your Data

We use the information collected for the following purposes. We only process data where we have a legitimate basis for doing so — either because it is necessary to deliver the service, because we have a legal obligation, or because it is in the legitimate interests of the platform and its users.

We will never use your personal data for purposes beyond those listed above without informing you first and, where required, obtaining your explicit consent.

04 Payment Data & PKR Transactions

All financial transactions on golo game are processed in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, your payment details are handled with particular care.

Golo game does not store your full card numbers or mobile wallet PINs on its own servers. Payment processing is handled by our payment service partners, who operate under their own security standards. Only the minimum data required to link a transaction to your golo game account — such as your registered mobile number or masked account reference — is retained on our systems.

• PKR transaction records are retained for audit and dispute resolution purposes for the period described in Section 6.
• Payment information is only shared with the specific payment processor needed to complete the transaction — JazzCash, Easypaisa, Raast, or the relevant banking network.
• If you use multiple payment methods, each is treated as a separate verified method and associated with your account accordingly.
• Chargeback investigations may require us to share transaction data with your bank or mobile wallet provider in the course of resolving a dispute.

05 Data Sharing

Golo game does not sell, rent, or trade your personal information to any third party. Period. We share data only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the data necessary to process your PKR transactions.
• Identity verification providers: Third-party KYC services may receive your CNIC or passport details solely for the purpose of verifying your identity. These providers are contractually bound to process that data only for verification and not to retain or use it for any other purpose.
• Fraud prevention systems: Automated fraud detection tools may process your IP address, device fingerprint, and behavioural data to flag suspicious activity. These systems do not share your data with external parties.
• Technical infrastructure providers: Hosting, server, and content delivery services that power the golo game platform may handle data as part of normal infrastructure operations. All such providers are bound by data processing agreements.
• Legal or regulatory obligations: We may disclose personal data if required to do so by a valid legal process, court order, or other binding legal obligation. We will notify you of such a requirement where we are legally permitted to do so.

No advertising networks, marketing data brokers, or social media platforms receive your personal data from golo game.

06 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and audit obligations. The general retention periods that apply to golo game accounts are as follows:

• Active account data: Retained for the full duration that your account remains active on the platform.
• Transaction and betting records: Retained for a minimum of five years after the relevant transaction date for audit and dispute resolution purposes.
• KYC verification documents: Retained for the period required by applicable anti-money laundering and identity verification obligations, typically five years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for up to three years after the support case is closed, or longer if the case involves an ongoing dispute or legal matter.
• Marketing preferences: Retained until you withdraw consent or request removal from communications.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data — such as platform usage statistics — may be retained indefinitely as it cannot be used to identify any specific person.

07 How We Protect Your Data

Data security is not an afterthought at golo game — it is built into how the platform operates. The following measures are in place to protect your personal information at every stage of its lifecycle.

• Encryption in transit: All communication between your browser or device and golo game is encrypted using TLS (Transport Layer Security). This prevents your data from being intercepted while it travels between your device and our servers.
• Encryption at rest: Sensitive data fields — including identity documents and payment references — are encrypted in storage so that even in the unlikely event of a system breach, raw personal data is not directly accessible.
• Access controls: Only authorised golo game personnel with a genuine operational need can access player data. Access is logged and regularly reviewed.
• Account security features: Your golo game account is protected by a password that only you know. We strongly recommend using a unique, strong password and not sharing it with anyone.
• Fraud monitoring: Automated systems continuously monitor account and transaction activity for patterns that may indicate fraud, account takeover, or identity misuse.
• Regular security reviews: Our technical infrastructure is subject to regular security assessments to identify and address vulnerabilities.

08 Cookies & Tracking Technologies

Golo game uses cookies and similar technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can keep improving it. Here is what each type of cookie does:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language and currency settings, and allow secure navigation between pages. You cannot opt out of essential cookies without preventing the platform from working properly.
• Functional cookies: These remember your preferences — such as your preferred sports market view or game lobby filters — so you do not have to reset them every visit.
• Analytics cookies: These collect aggregated, anonymous data about how players navigate the site — which pages are most visited, where users typically drop off, and how long sessions last. This helps us improve the platform experience. No personally identifiable data is collected through analytics cookies.
• Fraud prevention cookies: These help our security systems identify unusual activity by comparing your current session's technical fingerprint against your normal usage pattern.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Be aware that blocking essential cookies will affect your ability to use golo game normally — for example, you may not be able to stay logged in across pages.

09 Your Privacy Rights

You have genuine rights over the personal data that golo game holds about you. These are not just formalities — they are enforceable and we take them seriously. Here is a summary of what you can request at any time by contacting golo game support:

To exercise any of these rights, contact golo game support from your registered email address. We will respond within a reasonable period. We may need to verify your identity before fulfilling the request to ensure we are disclosing or modifying data only to the rightful account holder.

10 Minors & Under-18 Access

If you are a parent or guardian and you believe a person under 18 has created a golo game account, please contact our support team immediately with details so we can investigate and take appropriate action. We take this responsibility seriously.

We also encourage parents and guardians to use parental control tools and filtering software on shared devices to prevent minors from accessing online gaming platforms. Golo game cannot be held responsible for access that occurs as a result of inadequate parental controls on a shared device.

11 Updates to This Privacy Policy

Golo game may update this Privacy Policy from time to time as the platform evolves, as new payment methods are added, or as applicable obligations change. When we make material updates — meaning changes that significantly affect your rights or how your data is used — we will notify registered account holders by email or through an in-platform notification before the changes take effect.

Minor clarifications and formatting changes may be made without formal notification, but the "Last updated" date at the top of this page will always reflect when the document was last changed. We recommend checking this page periodically, particularly if you are a regular golo game user.

Your continued use of golo game after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch. Our support team is available around the clock and will direct your enquiry to the appropriate person if it requires specialist handling.

For privacy-related requests, please contact us from your registered email address and include your golo game username and a clear description of your request. This helps us locate your account and respond accurately.

You can also use the in-platform support chat when logged into your golo game account for quicker responses on straightforward queries. For formal data access or deletion requests, we recommend submitting by email so there is a written record of your request and our response.